How to refund costs for the lost tour?

A Client applied to Interlegal upon cost refund for the tour to exotic country being cancelled due to global quarantine on the Earth.

Despite the fact that tourist operators usually prescribe contractual terms for cost refund, without any problems, in this case there were several aggravating circumstances.
First, the contract signed by the Client in fact was the agreement on information and consulting services, without any guarantees of cost refund due to cancelling the tour.

Second, the contract was drafted in breach of all the law provisions and beyond the Client’s interests.

Third, essential cost of the tour required for immediate actions to be taken by the Client.

Ellina Romanova, Interlegal lawyer (Personal Attorney Service), managed by senior associate Karyna Gorovaya, analyzed prospects of cost refund for the cancelled tour and performed preliminary claims handling resulting in cost refund to the Client.