Passenger’s right defense under cancelling flight
26 March, 2021
14
Interlegal, at the request of its clients – Ukrainian passengers, conducted claims handling in respect of the air carrier – Ukrainian non-resident company, due to cancelling flight.
A flight from Odessa to a city in another country (point A) should have taken place. It was a connecting flight and the Client, upon arrival at point A, had to transfer to another flight to destination place (point B).
When there was little time left before departure from Odessa to point A, the Client received a notification that the flight was canceled due to weather conditions. However, the airlines did not even offer our Client an alternative way of flight, route, travel. Due to such circumstance, the Client had to think over a new route to point A, to bear additional costs for travel by road. Also the Client failed to get on the flight from point A to point B and therefore had to purchase a new plane ticket at point A.
Therefore, the cancellation of the flight in Odessa triggered further expenses of the Client for travel to the final destination place, which could not be left without investigation. The Client applied to for refund for the air ticket costs and the corresponding monetary reimbursement incurred thereby.
Interlegal lawyer analyzed case materials, developed a legal position serving as grounds for filing a claim to the air carrier, followed by successful negotiations. Interlegal facilitated for the Client cost refund in accordance with its legal position.
Interlegal lawyer & attorney-at-law Irina Maltseva led the case.
